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At Platinum we claim to offer :

"a good old fashioned personal service via the internet"

While we may think we deliver this level of service, it is what our customers think that really counts.

Do they believe we offer excellent personal service ?

The evidence is that they do. Please see our testimonials further down this page.

Nothing gives us greater pleasure in receiving positive feedback from a customer. Equally if a customer feels we have not lived up to their expectations, we want them to tell us.

Whatever you have to say about our company, good or bad, we want to hear it.
Below are a selection of testimonials we have receive from our customers. To protect their privacy we do not publish full contact details of those customers, in fact some customers request that their comments remain anonymous.

The original testimonials are kept on file for appropriate entities to inspect.

 
How to get help now !
There are lots of ways to get help and our friendly and efficient team would be pleased to help you.

Whatever you issue we should be able to help. We are certain you will be delighted with our service.
Call home insurance help
call 020 33 55 4831
 
Our normal working hours are : 9am - 5pm Monday to Friday. If you need any help or information please call the number above and a fully trained member of our team will be happy to help you.
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use our on-line form
You can at anytime enter your details into our secure webform. Just click the button below.
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If you prefer to print and send us a paper copy then the link below will open a PDF version of our quote form.
Download printable quote request
Once you have completed the form you can either send it to us at the address at the bottom of this page, or fax it to us on 0871 277 1422.
 
 
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cancelled household insurance help testimonials
 
Having received a refusal to renew from my property insurer, I through Goggle, found Home Insurance Help (Platinum) who I contacted via their website and literally within minutes I received a call back from Bob who obtained within the hour a quote from a company who offered cover at a very reasonable cost and the whole process to completion was seamless so top marks and many thanks to the whole team at P.F.C.
Name Withheld    -    November 2012
 
Specialist household insurance help testimonials
Refused household insurance help testimonials
 


The service I received was exceptional. My dedicated adviser was very professional and very friendly.

I would not hesitate to recommend your company to anyone. Service was outstanding.

Mrs Miles
 
Declined household insurance help testimonials
cancelled household insurance help testimonials
 
I was having problems finding suitable cover.

My dedicated adviser and the team took the whole process out of my hands and provided a highly professional job of obtaining cover for me.

They updated me all through the application at different stages and made the task a hassle free experience.
Mr Hindmarsh
 
Specialist household insurance help testimonials
Refused household insurance help testimonials
 

Platinum operate a very friendly and personal service.

They are very quick and efficient and know the right companies to approach.

I was very pleased with their recommendations and got an excellent deal. Thank you so much.

Name withheld
 
Declined household insurance help testimonials
cancelled household insurance help testimonials
 

The service I have received has been friendly, prompt and helpful. It has been a pleasure to deal with you.

Information has been prompt and questions answered without recourse to jargon. This is in direct contrast to other companies.

Mr Fitzgerald
 
Specialist household insurance help testimonials
Refused household insurance help testimonials
 

As I was having difficulty obtaining insurance and had been turned down, I contacted Platinum Financial.

They were very helpful, finding me the right insurance policy at a very good rate.

I found this a very good company to deal with and I would highly recommend them to anyone who needs insurance.

Ms Stamper
 
Declined household insurance help testimonials
cancelled household insurance help testimonials
 

We have been very happy with the service.

Our dedicated advisor has been great, and called me and mailed on a regular basis to make sure all was okay.

Very professional and friendly service.

Mrs Woodall
 
Specialist household insurance help testimonials
Refused household insurance help testimonials
 

After being refused insurance, I decided to try Platinum.

The service was very quick and helpful and I now have cover. A job well done. Thanks.

Mrs Kelly
 
Declined household insurance help testimonials
cancelled household insurance help testimonials
 

I found Platinum through Google and sent an initial email enquiry. From the first point of contact I was reassured and felt I was in good hands.

I was kept up to date on the progress of my application at every stage and they were exceptionally prompt in replying to any query I had.

Due to circumstances it was a long process, but thanks to Platinum my cover is in place and my mind is at rest. Thank you so much.

Name Withheld
 
Specialist household insurance help testimonials
Refused household insurance help testimonials
 

When applying for insurance we were getting declinatures or a heavy loading.

Platinum covered the market well without more declinatures and secured a reasonable quote.

They were efficient and competent, and I would certainly recommend them in the future.

Name withheld
 
Declined household insurance help testimonials
cancelled household insurance help testimonials
 

The service I received from Platinum was fantastic. Having thought I could not get insurance, my dedicated adviser explained it was possible.

She relieved all the pressure of having to do it all myself and kept me informed at each stage of the application.

I now have insurance with a premium much lower than I expected, but most of all, I have peace of mind. Thank you Platinum.

Mr Giles
 
Specialist household insurance help testimonials
Refused household insurance help testimonials
 

A big thank you for putting up with my never-ending questions and the sheer ignorance I have shown in matters pertaining to insurance.

You have been marvelous and I really appreciate the help you have given and the time you have taken to explain things to me.

Name withheld
 
Declined household insurance help testimonials
cancelled household insurance help testimonials
 

Thank you for providing such a friendly informative service and for making the whole process so easy! Makes a nice change!

Short of coming and making my sarnie for lunch, I don't think you could have done more for me!

Name withheld
 
Specialist household insurance help testimonials
Refused household insurance help testimonials
 

Just a quick note to say thank you for all the help that your company provided.

I would like my thanks to be passed on for the professional and uncomplicated way this matter was handled by yourselves.

Name withheld
 
Declined household insurance help testimonials
cancelled household insurance help testimonials
 

I found Platinum Financial quite by accident while trawling the internet. Thank goodness for this stroke of luck!

I was at a complete loss as to how to secure insurance. They provided a professional service in a no-nonsense manner that was extremely reassuring at a very stressful time. I was kept fully appraised of the progress they were making on my behalf.

I would advise anyone experiencing these kinds of difficulties to give Platinum Financial a call. They will do all they can to help in an honest and down to earth way. Give them a try like I did, and I am sure you will be more than happy with the service they provide.

Mrs MacLennan
 
Specialist household insurance help testimonials
Refused household insurance help testimonials
 

From initial consultation with Platinum it was apparent that we were in safe hands and confident that if anyone was going to be able to help us, it would be them.

The unique services provided can be attributed to their professional reputation, integrity, expert knowledge and wealth of experience.

Platinum have an adept ability to deal with sensitive issues in a reassuring yet resolute way. They are extremely skilled in gathering information and will guide the client seamlessly through the necessary processes in order to achieve the most favourable outcome. Their dedicated team remain friendly, approachable and committed to the client at all times.

We will certainly be recommending Platinum in the future.

Mr & Mrs Bulmer
 
Declined household insurance help testimonials
cancelled household insurance help testimonials
 

We found our dedicated adviser to be both very helpful, incredibly efficient and extremely dogged in pursuit of the right deal for us.

Her advice was balanced and helpful, and would highly recommend the company to anyone seeking help.

Mr Hutchinson
 
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Refused household insurance help testimonials
 

Thank you very much for arranging our insurance. It had been a very frustrating experience trying to sort it out ourselves as we received no help from some of the companies that we contacted, and a satisfactory conclusion seemed impossible.

Your professional advice and guidance, efficient and friendly service has been very much appreciated. Thank you.

Mr & Mrs Palmer
 
Declined household insurance help testimonials
cancelled household insurance help testimonials
 

I just wanted to write and tell you how much we appreciated the advice and help you gave us.

We genuinely felt that you had our best interests at heart.

Thanks again.

Mr McPhail
 
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Refused household insurance help testimonials
 

We have been very happy with the service received, Platinum have kept us informed every step of the way.

Would certainly recommend to anyone looking for sound and honest advice.

Mr Cundy
 
Declined household insurance help testimonials
cancelled household insurance help testimonials
 

I had struggle to get insurance for months so I called Platinum and they couldn't have helped me more.

Our dedicated adviser was so kind and patient and put me at ease straight away.

I cannot thank her enough, I will always remember the excellent service I received. Thank you again.

Mrs Beresford
 
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Refused household insurance help testimonials
 

I am very happy with the service provided.

I was unable to find suitable insurance. After contacting Platinum via Google search, I am pleased to say they have found me a policy and the rates are also very reasonable.

In particular, my adviser has a very friendly and efficient approach, and delivers what she promises.

Mr Carter
 
Declined household insurance help testimonials
cancelled household insurance help testimonials
 

Platinum Financial were able to secure a "non increased" quote and were very helpful throughout.

I wouldn't hesitate in recommending them to anyone who is having difficulty obtaining a quote through conventional channels.

Mr Molloy
 
Specialist household insurance help testimonials
Refused household insurance help testimonials
 

I am delighted with the service I have received from Platinum.

I would like to thank my dedicated adviser for the excellent personal service, I have received regular feedback at every stage of my application for insurance.

I would recommend this company to all my family and friends.

Ms Shaw
 
Declined household insurance help testimonials
cancelled household insurance help testimonials
 

From start to finish, the service has been excellent.

The simple fact is that, without Platinum Financial, I would have no cover at all. They managed to get me an excellent policy, that was actually cheaper than my declined application would have been!

Thanks in particular to my dedicated adviser. I fully recommend this service to anyone who has had trouble getting cover. Excellent!

Mr Barham
 
Specialist household insurance help testimonials
Refused household insurance help testimonials
 

Provided an exceptional service, despite not being a straightforward contract.

Stuck with it and kept me up to date until finally completed.

Would recommend even when you think all else has failed. Came up trumps!

Sir Moss
 
Declined household insurance help testimonials
cancelled household insurance help testimonials
 

We are very happy with the service provided and very pleased how quickly the policy was arranged.

Thank you for making this a smooth process!

Mr & Mrs Baxter
 
Specialist household insurance help testimonials
Refused household insurance help testimonials
 

We have been extremely happy with the efficient service provided, and would definitely use Platinum Financial again and recommend it to our friends!

Name withheld
 
Declined household insurance help testimonials
cancelled household insurance help testimonials
 

The advisor was sympathetic and caring. She worked very hard to find me a policy which I thought would be difficult to get.

She managed to get me a policy to meet my requirements and with substantially lower premium than I expected.

Ms Jaye
 
Specialist household insurance help testimonials
Refused household insurance help testimonials
 

I had no luck until contacting Platinum where I met the kindest and most helpful people imaginable. Within 24 hours they had the answer to my problems.

Their customer service is legendary and I feel I have found a new friend within their company.

I wouldn't hesitate to recommend them and feel that one simple phone call may answer your problems too.

Name withheld
 
Declined household insurance help testimonials
cancelled household insurance help testimonials
 
Thanks very much for all your help - it is great to talk to people who are actually trying to help rather than someone in a call centre who really couldn't care less.
 
I would certainly recommend you to anyone who needs help in getting insurance when things have gone a bit wrong.
Ms Holliday
 
Specialist household insurance help testimonials
 
 
 
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Telephone : 020 33 55 4831            Fax : 0871 277 1422            Email : info@platinumifa.co.uk

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