internet terms and conditions

Platinum Financial Consulting is Authorised and Regulated by the Financial Services Authority. You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register FSA No. 227014 or by contacting the FSA on 0845 606 1234.

The Financial Services Authority regulates the financial services industry in the UK and their address is 25 The North Colonnade, Canary Wharf, London, E14 5HS.

The customer should be aware that we will provide information about the product and how it would work. We do not ask for any information about your wider financial circumstances but just focus on the product or service you requested. Our service can therefore be best described as non-advised, meaning that no analysis of your financial circumstances has been undertaken. You will need to decide whether the product is appropriate to your needs. We provide you with all the information you need so that you can make an informed decision.

With very few exceptions, we will confirm to you in writing the key features of the products arranged on your behalf.

The customer should understand that it is their responsibility to ensure that information entered onto an application form is correct. This condition applies even if Platinum Financial Consulting has completed the application form on your behalf. It is the client’s responsibility to check all information is correct.

Platinum Financial Consulting is permitted to handle clients’ money. We hold money as an agent of an insurer we are restricted to holding premiums only. Any interest we receive for credit balances will be retained by the business and not passed on to customers.

We will act honestly, fairly and professionally, known as conducting business in ‘Client's best interest’ regulations.

Occasionally situations may arise where we or one of our other clients have some form of interest in business transacted for you. If this happens or we become aware that our interests or those of one of our other clients conflict with your interest, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.

In accordance with the rules of our regulator, The Financial Services Authority, we are prohibited from accepting any payment (commission or other non-monetary benefits) which is likely to conflict with the duty of the firm to its clients.

The principals of Platinum Financial Consulting have a minority shareholding in Capital Reward Ltd. Capital Reward Ltd is a subsidiary of our compliance support company and generates its income from the placement of business with certain product providers. The business placed is intended to add value to the shares in that company and the long term aim is for the shares to be sold, thereby providing a deferred cash benefit to the shareholders. The existence of the shareholding and any potential benefit will in no way influence our recommendation in relation to the most suitable product or provider.

On request we will be pleased to provide you with a list of the providers from whom such benefits may be earned. We can also confirm that the provision of the shares and their potential benefits do not affect your product terms.

“Processing” includes obtaining, recording or holding information or data, transferring it to other companies associated with us, product providers, the FSA or any other statutory, governmental or regulatory body for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information or data.

The information provided may also contain sensitive personal data for the purposes of the Act, being information as to your physical or mental health or condition; the commission or alleged commission of any offence by you; any proceedings for an offence committed or alleged to have been committed by you, including the outcome or sentence in such proceedings; your political opinions, religious or similar beliefs, sexual life; or your membership of a Trade Union.

If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact The Data Protection Officer on 0845 83 87 811 or in writing at 14 Mildmay House, Foundry Lane, Burnham on Crouch, Essex CM0 8BL.

You may be assured that we will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purposes. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.

Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.

Platinum Financial Consulting is committed to ensuring that our dealings with our customers are transparent, fair and professional. If you feel any part of our service falls short of these standards please contact us immediately.