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    About our services  
 

Platinum Financial Consulting
(trading as Home Insurance Help)

The Old School House,
East End Road
Bradwell-on-Sea
Essex CM0 7PY

 
1. The Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates financial services. You need to read this important document. It explains the service you are being offered and how you will pay for it.
2. Whose products do we offer?
Insurance
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We offer specialist insurance policies from Prestige Insurance Holdings Ltd and various syndicates at Lloyds of London, as well as other home insurance companies for Household Insurance.

3. Which service will we provide you with?
Insurance
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We will investigate if our insurers will accept your application and the terms they will offer you. We will then present those findings to you so you can make a decision on whether the cover offered is acceptable.

We do not offer personal advice and recommendation.

4. What will you have to pay us for our services?
Insurance
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We will receive commission from the provider
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Various administration fees will be payable, and these are outlined below:

All policies incur a non-refundable administration charge of £30.
Any changes to your policy after inception will incur a mid term adjustment fee of £30.
In the event of cancellation part way through the annual policy term, there will be a £30 cancellation fee payable.
Payments of the annual premium by Credit and Debit Cards will incur a 5% processing charge.
If you chose to pay monthly, a credit charge of 10% is payable on the insurer's premium and any associated administration fees.
In the event that two monthly payments are delayed or the incorrect amount paid, you will invoke a £30 administration fee to cover the administrative costs associated with your incorrect or late payments. If two monthly payments are missed, you will be sent a bill for the period of insurance that you have not paid for and your insurance policy will be cancelled.
All fees and charges will be disclosed in full to you before you purchase your policy.
Please note: Some insurers may also charge their own administration and cancellation fees.

You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

5. Who regulates us?
Platinum Financial Consulting is authorised and regulated by the Financial Conduct Authority. Platinum Financial Consulting’s FCA register number is 227014.

Platinum Financial Consulting’s permitted business is advising on and arranging investment, non-investment insurance contracts and mortgages.

You can check this on the FCA’s Register by visiting the FCA’s Website www.fca.gov/uk/register or by contacting the FCA on 0845 606 1234.

6. What to do if you have a complaint

If you wish to register a complaint, please contact us:

          ….in writing         Write to The Compliance Officer, Platinum    
                                         Financial Consulting, The Old School House
                                         East End Road, Bradwell-on-Sea,
                                         Essex CM0 7PY

          ….by phone        Telephone 020 33 55 4831

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance
Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. ,
Further information about compensation scheme arrangements is available from the FSCS.



 

 
  The Initial Disclosure Document was designed by the Financial Conduct Authority to help customers understand the services offered by companies.


Every company you deal with should have a similar document for you to consider. The Initial Disclosure Document is not just to be used by internet based companies, but by every company that is regulated by the Financial Conduct Authority.


The layout and design of the initial Disclosure Document is consistent for all companies, so that the customer can make easy comparisons.

 
 
 
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Home Insurance Help is a trading style of
Platinum Financial Consulting
The Old School House, East End Road
Bradwell-on-Sea, Essex, CM0 7PY

Telephone : 020 33 55 4831            Fax : 0871 277 1422            Email : info@platinumifa.co.uk

AUTHORISED AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY

Copyright © 2006 & 2012 Platinum Financial Consulting

FCA Registration Number : 227014

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